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TERMS AND CONDITIONS

General Information

 

These Terms and Conditions govern the purchase of tickets for the Museo de la Imaginación through the website www.museoimaginacion.com (hereinafter referred to as the "Website").

 

The Museo de la Imaginación is operated by Mercado de la Fantasía S.L., whose details are as follows:

 

Company name: Mercado de la Fantasía S.L.

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Registered address: Calle Martínez Campos 13, 29001 Málaga, Spain

 

Tax identification number (CIF): B-93596088

 

Email: info@museoimaginacion.com  

 

Telephone: 951 50 13 19

 

By purchasing tickets, the customer accepts these Terms and Conditions, as well as the Museum's admission and visitor rules.

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Purchase Process

 

To purchase tickets through the Website, users must follow these steps:

 

  1. Select the date and time of their visit.

  2. Choose the number of tickets for each category.

  3. Check the total purchase amount.

  4. Enter a promotional code, if available and applicable.

  5. Complete the form with the requested information.

  6. Review the order details, accept the Terms and Conditions and proceed to payment.

 

Once payment has been confirmed, users will be able to download their tickets and will receive an email containing the purchase confirmation and the corresponding tickets.

 

Users are responsible for ensuring that the information provided during the purchase process is correct.

 

 

Ticket Types

 

The Museum offers different types of tickets, subject to availability and the conditions specified during the purchase process.

 

  • Fixed-Time Tickets - Allow a single entry to the Museum, exclusively on the date and at the time selected during the purchase process.

 

  • Flexible Tickets - Allow a single entry to the Museum on the selected date, within the designated entry hours for this ticket type and subject to the latest permitted entry time.

 

 

Prices and Payment Methods

 

All prices are displayed in euros and include applicable taxes.

 

The total purchase amount is displayed before the order is confirmed.

 

Payment is made using the methods available on the Website through a secure payment gateway.

 

Bank card details are processed directly by the payment service provider and are not stored by the Museum.

 

 

General Ticket Conditions

 

Tickets purchased are valid exclusively for the date, time and ticket type selected during the purchase process.

 

Each ticket allows a single entry to the Museum. Once visitors leave the premises, re-entry using the same ticket is not permitted.

 

A valid ticket, either in digital or printed format, must be presented to enter the Museum.

 

The Museum may refuse admission if a ticket has been forged, altered, previously used or obtained unlawfully.

 

Reduced-price and free tickets require visitors to provide proof of eligibility upon entry.

 

 

Changes, Cancellations and Refunds

 

Once purchased, tickets cannot be changed or refunded, except where required by applicable law.

 

If an activity is cancelled for reasons attributable to the Museum, a refund of the corresponding amount will be offered or, where appropriate and accepted by the customer, an alternative visit.

 

In accordance with Article 103(l) of Spanish Royal Legislative Decree 1/2007, the right of withdrawal does not apply to services related to leisure activities scheduled for a specific date or period.

 

If a visitor purchases a reduced-price or free ticket but cannot provide proof of eligibility, they must pay the corresponding price difference or purchase the appropriate ticket. Any amount already paid will be taken into account to avoid duplicate charges.

 

 

Admission and Visitor Conditions

 

Admission is subject to the date, time and conditions corresponding to the ticket purchased.

 

  • Fixed-Time Tickets – Entry is permitted from 5 minutes before until 10 minutes after the time indicated on the ticket.

 

  • Flexible Tickets – Entry time is flexible between 11:00 and 19:00/20:00 (depending on the day). These tickets do not allow entry to the Museum on a date other than the one selected.

 

All tickets are valid only for the ticket type and conditions specified at the time of purchase.

 

Tickets purchased online do not guarantee immediate admission to the Museum if the maximum permitted capacity has been reached. Admission is granted on a first-come, first-served basis, so we recommend arriving early.

 

There is no time limit for visits during the Museum's opening hours.

 

Each ticket allows a single entry to the Museum. Once visitors leave the premises, re-entry using the same ticket is not permitted.

 

The Museum is not responsible for the loss, theft or damage of personal belongings, without prejudice to any liability imposed by law.

 

 

Complaints and Customer Service

 

The Museum provides official complaint forms for consumers and visitors in accordance with applicable regulations.

 

For any questions, issues or complaints related to ticket purchases, users may contact the Museum through the following channels:

 

 

 

Legal Notice, Privacy and Cookies

 

Personal data will be processed in accordance with applicable data protection legislation.

 

Users can find the relevant information in the following sections of the Website:

 

  • Legal Notice  here.

  • Privacy Policy  here.

  • Cookie Policy  here.

 

 

Applicable Law and Jurisdiction

 

These Terms and Conditions are governed by Spanish law, without prejudice to any mandatory consumer protection provisions that may apply.

 

Any disputes arising from ticket purchases shall be submitted to the competent courts and tribunals in accordance with applicable law.​​​

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